tcl99's Privacy Policy — Your Data, Your Rights

1 Introduction & Scope of This Policy

tcl99 ("we", "our", "platform") provides a safe, trustworthy, and transparent online gaming service for users in Bangladesh. Protecting your personal information is our highest priority.

This privacy policy applies to the tcl99 website, mobile interface, and all related services. It describes what information we collect, how we use it, who it may be shared with, and what steps we take to keep your information secure.

This policy applies only to tcl99's own services. We are not responsible for the privacy practices of any third-party websites or services.

2 What Information We Collect

During the registration and service process on tcl99, we may collect the following types of information:

2.1 Information You Provide Directly

• Name and contact details (phone number, email address)
• Date of birth and age verification information (to confirm you are 21+)
• Mobile wallet details (bKash, Nagad, Rocket, Upay — for transaction processing only)
• User identity information provided when creating an account or logging in
• Support messages and communication history

2.2 Automatically Collected Information

• IP address and approximate geographic location
• Browser type and version, device type
• Date and time of platform access (Bangladesh Standard Time, UTC+6)
• Pages visited, time spent, and links clicked
• Information obtained through cookies and similar tracking technologies

2.3 Transaction Information

• Deposit and withdrawal amounts and dates
• Name of the payment method used (bKash, Nagad, Rocket, or Upay)
• Transaction reference numbers and status
• Records of bonus receipts and wagering progress

3 Purpose and Use of Data Collection

tcl99 uses your information for the following specific purposes:

1. Account Management: To create, verify, and keep your account secure.
2. Service Delivery: To keep gaming, betting, and related features running.
3. Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
4. Fraud Prevention & Security: To detect and prevent account misuse, fraudulent activity, and unauthorized access.
5. Age Verification: To ensure that only users aged 21 or above are using the service.
6. Support & Communication: To assist with your questions and issues via 24/7 live chat and email.
7. Service Improvement: To analyze user experience and improve platform performance and usability.
8. Legal Compliance: To meet the requirements of applicable laws and regulations.

4 Cookies & Tracking Technologies

The tcl99 website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device. They help us operate our services smoothly.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect website usage statistics, which help us improve our service.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

5 Sharing Information with Third Parties

tcl99 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: Necessary information is shared with payment services such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: Contracted companies providing hosting, data analytics, and cybersecurity services may access information only for specific purposes.
• Legal Obligations: Information may be provided to comply with valid orders from a court or competent authority.
• Fraud Prevention: Information may be shared with relevant authorities to investigate serious fraud or illegal activity.

Before sharing information with any third party, we ensure they follow appropriate data protection practices.

6 Our Security Measures for Data Protection

tcl99 uses industry-standard security technologies and practices to keep your information safe:

• SSL Encryption (SSL/TLS): All data between your browser and our servers is transmitted over encrypted channels.
• Secure Data Storage: Collected information is stored in encrypted databases with strictly controlled access.
• Access Controls: Only authorized staff can access your information, and only for specific purposes.
• Regular Security Reviews: Our systems and processes undergo regular security assessments.
• Two-Step Verification: Verification measures are used for additional account protection.

However, no method of transmitting or storing data over the internet is 100% secure. We take every reasonable step to protect your information, but we cannot guarantee complete security.

7 Data Retention Period

tcl99 retains your information only for as long as it is needed to fulfill the original purpose or as required by legal obligations.

Even after an account is closed, financial transaction records and security-related information may be retained for a set period to meet legal requirements. Once that period ends, the information is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request what information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where no legal obligation requires retention).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the use of your information for specific purposes.

To exercise any of the above rights, contact us at [email protected]. After appropriate verification, we will respond to your request as promptly as possible.

9 Protection of Minors' Information

tcl99 provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors.

If a minor attempts to register on our platform and this comes to our attention, we will immediately close that account and delete all collected information.

10 International Data Transfers

tcl99's services and data storage infrastructure may operate on servers located in various countries. Even if your information is transferred outside Bangladesh, we ensure it remains under adequate data protection measures in those countries.

Such transfers are made solely for the purpose of service delivery, and contractual data protection safeguards remain in effect.

11 Marketing & Communications

With your consent, tcl99 may send you promotional offers, bonus updates, and service-related information. You have the option to opt out of such communications at any time.

You can stop marketing communications through your account settings or by emailing [email protected]. Even after opting out, essential messages related to your account and transactions will continue to be sent.

12 Responsible Gaming & Information

As part of tcl99's responsible gaming program, we may use information about your gaming behavior. This information is used for user protection purposes, such as identifying problematic gaming patterns.

To learn more about responsible gaming, visit our Responsible Gaming page.

13 Policy Changes & Updates

We may review and update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform or notify you via your registered email.

Continued use of tcl99 after any changes will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.

14 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

We take all data protection requests seriously and aim to respond within a reasonable time.