tcl99 Help Center
tcl99's Frequently Asked Questions & Answers
Deposits, withdrawals, VIP benefits, and account verification — find clear and detailed answers to all your questions about tcl99 here.
It is natural to have various questions when using tcl99. On this page, we have organized the most frequently asked questions from our players into four categories — VIP & Cashback, Account Verification, Deposits, and Withdrawals. Each answer is written in plain language so you can find a solution quickly. If you do not find an answer, contact us via our 24/7 live chat or email.
VIP & Cashback
At tcl99, you receive cashback at a set rate on your gaming losses each week. The higher your VIP level, the higher the cashback rate. At the end of the week, the cashback is calculated and credited directly to your account, which you can use to play games the following week. It is an extra reward for regular players.
tcl99 has a total of five VIP levels. At the Bronze level, you can get up to 0.2% weekly cashback. Silver gives 0.3%, Gold gives 0.5%, Platinum gives 0.6%, and the top Diamond level gives up to 0.8% weekly cashback. Each level also comes with its own set of special benefits.
Yes. In addition to the weekly cashback, VIP members receive special bonus offers, faster withdrawal processing, and priority live chat support. Higher-level members may also get a personal account manager and access to exclusive tournaments. Overall, the VIP program offers much more value for regular players.
Your VIP level advances based on your regular gaming activity. The more actively you play and spend time on the platform, the faster you can move to the next level. tcl99 automatically tracks your progress and upgrades your level once you meet the requirements. If you have any specific questions, you can ask in live chat.
Once cashback is credited to your account, it can generally be used to play games or withdrawn subject to certain conditions. To find out the exact terms, check our terms and conditions page or speak with our support team via 24/7 live chat. They can help based on the specific situation of your account.
Account Verification
Yes, completely safe. tcl99 protects your ID and personal information using SSL encryption technology. Your documents are used solely for the purpose of account verification and are not shared with any third party. You can read our privacy policy for full details on how information is stored.
Account verification is primarily for your own protection. It ensures that no one else can access your account or withdraw the funds you have saved. In addition, identity verification is essential to ensure fair play and maintain a safe gaming environment.
Yes, this is mandatory. The name registered on your tcl99 account and the name on your bKash, Nagad, Rocket, or Upay account must be exactly the same. If the names do not match, the withdrawal process may be blocked. So when registering, enter your name carefully and make sure it matches the information on your ID.
If your verification is rejected, first read the reason carefully — this usually happens when a document is unclear, expired, or the name does not match. Resubmit the correct documents with clear images. If the issue is not resolved, contact us via live chat or by email at [email protected]. Our support team will help you through it step by step.
Generally, a government-issued ID such as a National ID card (NID), passport, or driving license is required. A screenshot of your mobile wallet account may also be requested to confirm the name and number. Ask our live chat for the exact list, as requirements may vary by account.
Deposits
After logging in to tcl99, go to the cashier or deposit section and select bKash. Send the specified amount to the number shown and submit the transaction ID. The minimum deposit amount is ৳100. It is usually credited to your account within a few minutes. Make sure you are sending from the bKash number registered on your tcl99 account.
tcl99 does not charge any deposit fees of its own. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. That depends on the respective wallet's own policy. From tcl99's side, the full amount you deposit will be added to your account.
Wait a little while, as there can sometimes be a slight delay due to network issues. If it has not been credited after 15–20 minutes, contact us via live chat with your transaction ID and screenshot. You can also send it by email to [email protected]. Our support team will resolve the matter quickly.
tcl99 currently supports deposits through four mobile wallets: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each is ৳100. Rocket is primarily the mobile wallet service of Dutch-Bangla Bank. All four methods are fast and secure.
The minimum deposit amount for each method (bKash, Nagad, Rocket, Upay) is ৳100. Even with such a small amount, you can enjoy the full gaming experience, and if you are a new member, you have the chance to receive a 120% welcome bonus.
Withdrawal Questions
The minimum withdrawal amount from tcl99 is ৳800. Withdrawal requests below this amount will not be processed. So before withdrawing, make sure your account balance is at least ৳800 and that the wagering requirements for any applicable bonuses have been met.
Yes, withdrawals at tcl99 are available 7 days a week, 24 hours a day. Whether it is late at night or a Friday–Saturday holiday, you can submit a request at any time. Funds are usually delivered to your mobile wallet within 30 minutes to 3 hours.
If your withdrawal request is in a pending state, give it some time. The process is usually completed within 30 minutes to 3 hours. If more time than that has passed, contact us via live chat or at [email protected] with your withdrawal reference number. Our team will provide a quick update.
The standard withdrawal time at tcl99 is 30 minutes to 3 hours. Once your request is verified, it is sent directly to your registered bKash, Nagad, Rocket, or Upay wallet. It may take slightly longer during busy periods, but it stays within the normal range.
Yes. For example, if you deposit ৳1,000, you receive a 120% bonus of ৳1,200. To withdraw this ৳1,200 bonus, you need to wager 15 times the bonus amount (i.e., ৳1,200 × 15 = ৳18,000) — the calculation is on the bonus only, not the deposit. Once the conditions are met, the bonus winnings can be withdrawn normally.
Still have questions? We are ready to help
The tcl99 support team is available 24 hours a day, 7 days a week in both Bengali and English. For any issue, come to live chat directly or send us an email.